Frequently Asked Questions
Can ColorTwine ship internationally?
As for now, we can only ship within the US.
Why do I have to wait for an item to be processed?
We are proud to contribute to sustainability, hence your product gets printed upon your purchase. This way, we avoid uneccessary production.
I accidentally put in the wrong address. Can you send my order again?
You are welcome to place a new order to the correct address, but if the order has already shipped, we do not resend or refund processed orders when the order was placed with a customer address error. If the order has not shipped yet, please submit a request at contact to see if we can try to stop the order.
Am I able to cancel an order?
Unfortunately, as stated in Shipping policy, since we strive to ship as fast as possible and orders are locked into our inventory and payment systems as soon as they are placed, we aren’t able to cancel any orders. If you choose to return any items, you will be responsible for the return fees that are associated.
What is UV printing?
With UV printing, specialized UV inks are used. Instead of heat, high-intensity LED ultraviolet lights are used to cure the ink onto the medium that it is printed on. The ultraviolet light follows closely behind the ink as it is distributed onto the substrate and as a result, the ink dries immediately no matter what material (or materials) are used. Since the ink dries almost immediately, it does not evaporate and as such, it cannot spread out onto the material that it is printed on. Additionally, no VOCs, ozone, or toxic fumes are released into the air. For companies that prize sustainability in their printing processes, this feature will be of particular interest. In addition to the quick-drying capabilities and the eco-friendliness of UV printing, this type of ultraviolet printing method and the associated form of ink transfer can also be used with a variety of materials, including paper, plastic, foil, acrylic, foam etc.
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